Hammocks Auto Tag Agency in Miami

Robert

February 05, 2025

Bee

I feel compelled to share my highly unpleasant experience with this tag agency. On December 30, 2024, I visited the agency to replace my 10-year-old personalized license plate. I was informed that, in addition to replacing my plate, I was also required by law to renew my vehicle registration for two years, as it was a personalized plate. I proceeded to pay all necessary fees, including agency fees, the cost of the plate, and the two-year renewal. On February 5, 2025, I received a call from the agency notifying me that my license plate was ready for pickup. However, upon arrival, I was informed that I needed to pay additional fees because, while my registration had been renewed for two years, my license plate had only been renewed for one year at the time of my initial visit. I spoke with an employee named Judith, who stated that I would need to pay the additional fee in order to receive my plate. When I asked why I had been required to renew for two years if a one-year renewal was an option, I was told that no one had provided that information. Judith then left to speak with someone in the back, and another employee, who refused to provide his name, came out to reiterate the same information with a dismissive attitude. He stated that if I wanted my plate, I had to pay, implying that the misunderstanding was on my part. I expressed my frustration, explaining that I felt my license plate was being unfairly withheld due to the agency's failure to properly inform me of my options and associated costs. I ultimately paid the additional fees under protest. The owner, Mike, then came out to explain the charges. I conveyed to him that his employees need better training to ensure that all fees--government-mandated or otherwise--are clearly communicated to customers in advance, rather than at the time of pickup, so clients can plan accordingly. Overall, this agency lacks proper customer service, well-trained staff, and transparency in its fee structure. It is disappointing that such practices are allowed to represent the state, as they create unnecessary stress and financial burdens for customers. This company should be rated a zero, in my opinion.